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Guest reviews · Staff & communication

How good is the Flexiestays team?

4.9/5 Average of 34 reviewsthat mention the team or communication

The short answer

Guests rate the team highly. Reviews describe quick, clear replies before arrival and help during the stay, and several name the people who looked after them for going further than they expected. The local team is available 24 hours a day by phone, WhatsApp and email.

31 of the 34 reviews on this site that mention the team or communication give 5 stars, and every one gives 4 stars or more. Their average is 4.9 out of 5.

Booking.com: Staff9.2/10

Booking.com guests score staff 9.2 out of 10 across the Flexiestays listings (checked 30 June 2026).

34 reviews mention the team or communication

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NickGB
Verified stay Airbnb

Jon's place is perfect for a stay in Bournemouth. The basement flat is furnished to a high standard and provides everything needed, except a coffee machine, for a great stay. It's a short walk to supermarkets and the coastal promenade. Off street parking is a bonus.

Simply Beautiful 1-bed Apt w/ Free Parking & WiFi · 9 October 2026
MartinGB
Verified stay Airbnb

There were two of us visiting Bournemouth for a couple of days so Jon's apartment was in an ideal location to explore the town. Great restaurants a few minutes walk away including Old Harry's Rock bar and restaurant. Very relaxed atmosphere and great food. The apartment was immaculate and had everything you would need to enjoy your stay. The kitchen had everything we needed and all of the appliances appeared to be new. We were able to park in a designated space outside the apartment block which was a bonus as parking in the area is fairly limited. For the level of space, attention to detail and high quality finishes throughout, this apartment represented great value. I can highly recommend!

Luxurious Seaside Retreat with Balcony · 8 October 2026
JoshGB
Verified stay Airbnb

We had a great stay here with Jon and Flexistays. Jon was super responsive and helpful. The apartment was clean, the only problem was the rug was very hairy, but when we told Jon about this, he and the team immediately responded and cleaned. They provided washing machine tablets on request as well. Very good value for money, good location for the sea front, with some really nice restaurants and a small Nisa just down the road. Would definitely consider staying again.

Modern & Mellow 1-bed Apt w/ Free Parking & Wi-Fi · October 2026
YasminGB
Verified stay Airbnb

Lovely apartment, good communication, wish they had detailed that it's really tricky to park down the alley due to narrow spaces but from reading the reviews i didn't take the bigger car fortunately but really handy to have a space/ very clean and little touches like salt and pepper handy, good location in terms of shops and restaurants and walking to the beach but sitting on the balcony overlooking a derelict building was a shame but not the hosts fault - thank you, would stay again

NEW! Stunning 1-bed Apt w/ Balcony & Free Parking · October 2026
AmayaGB
Verified stay Airbnb

We stayed here for almost a month with our 6 month old baby while relocating from Oxford to Bournemouth, and we honestly had such a lovely stay. The property was comfortable, clean and had everything we needed, especially for a longer stay with a little one. It really felt like a home away from home during what could otherwise have been quite a stressful time for us. It also gave us the perfect base to explore Bournemouth and the surrounding areas and get to know our new home before settling in permanently. Jack and the FlexiStays team were absolutely lovely throughout our stay. They were friendly, helpful and always easy to communicate with, which we really appreciated. We have some very happy memories from our first month in Bournemouth here and would definitely recommend the property to anyone looking for a comfortable and welcoming place to stay. Thank you Jack and the FlexiStays team for making the start of our new chapter in Bournemouth such a pleasant one! ❤️

NEW & Vibrant 1-Bed in Town Centre w/ Free Parking · October 2026
LucyGB
Verified stay Airbnb

Excellent modern apartment, very clean throughout all the rooms and spacious. Love the complimentary toiletries with everything needed in the apartment. Communication was great by Jon with checking in details. The accommodation is a short walk away near to the beach, grocery shop and pier either by walking or car. It's my third time travelling to Bournemouth and this has been my favourite and cleanest accommodation I've stayed at. It was warm in the apartment but was manageable, having a fan in the second bedroom helps aswell as windows open.

Luxurious Seaside Retreat with Balcony · October 2026
Stacie
Verified stay Airbnb

Natali, who worked in the office, was so helpful, and quickly and thoroughly responded to all of our questions and requests. We were there for a month and they provided a mid-stay cleaning, which was unexpected and much appreciated. The location was great for us - just a quick walk to the beach, the bus stop, a small grocery store, and lots of restaurants, and we could easily walk to the city center which had a great open pedestrian space, stores, and restaurants. We were underwhelmed by the gym, which was very small, but nice to have, even so. We would stay there again.

Private Garden Apt, w/ Free Gym, Parking & Wi-Fi · October 2026
RossGB
Verified stay Airbnb

We had a really fantastic stay here and would definitely come back to Jon's place. Beautiful place & area too!

NEW! Stunning 1-bed Apt w/ Balcony & Free Parking · October 2026
Christopher ReayGB
Trustpilot review

In Bournemouth, this is the Place to Stay!

This company is superb; if you need anything, the staff are there straight away, efficient and polite. I've been back several times now and stayed in a few of their apartments because they're all spot-on with the same high spec. 7 miles of beautiful beach just a stone's throw away, parking, modern apartments, all well thought out with quality furniture and appliances, smart TV, very comfy beds - even the towels smell great! Everything you need for an independent stay. Definitely a home away from home, and I seriously recommend them. In Bournemouth, without a shadow of a doubt, this is the place to stay! Christopher.

Date of experience: 17 September 2026
SaraGB
Trustpilot review

Outstanding! Book here with pure confidence. You'll love it!

Everything is fantastic! The cleanliness is outstanding, as too is the decor, facilities and the location. Natali went above and beyond to make this an amazing trip for our wedding anniversary, stayed 3 nights, it just wasn't enough! Can't recommend this place enough. Excellent location, had a sea view! Xx Thank you Natali.

Date of experience: 15 September 2026
MichaelGB
Verified stay Airbnb

The apartment was very nice, clean and comfortable. The location is excellent - we found it quiet and peaceful while being only a short walk to the beach. Canford Cliffs village, where we were able to get what shopping items we needed during our stay, is also within easy walking distance, as are several places to eat and drink for the evenings. The underground parking is a bonus, as we knew from other visits that it can be hard to find street parking in the area during summer. The information for check-in and things to do in the area was clear and helpful. We would be very happy to come again.

Luxury 2-bed Apt, Beautiful Location near Beach · September 2026
SobiaGB
Trustpilot review

Highly recommended

Highly recommended, will stay again! I recently stayed here and was very impressed - the room was spotlessly clean and nicely presented. Toiletries were provided, which was a nice touch. The room had a fan, fridge and kettle, which made such a difference in this hot weather! It always smelled lovely too. Gym available. The staff were helpful and just a phone call away whenever I needed anything. Great value and I'd definitely come back to this hotel.

Date of experience: 18 August 2026
Alex EasterbrookGB
Trustpilot review

I've had a really positive experience

I've had a really positive experience with the Airbnb building services, and I'd especially like to recognise Nat, Jack, and Reece for how helpful, friendly, and professional they are. They're always approachable, responsive, and willing to go the extra mile to help resolve any issues or answer questions. Their attitude makes a real difference and creates a welcoming experience for residents and guests. A special mention has to go to Natalie, who has been exceptionally helpful. She is consistently kind, attentive, and proactive, and always makes sure things are dealt with properly. Her dedication and willingness to help really stand out and are very much appreciated. Thank you to the whole team for all your hard work, it definitely doesn't go unnoticed!

Reply from Flexiestays

Thank you so much for your lovely review, Alex! Your kind words about Nat, Jack, Raisa and the whole team mean a lot to us. We're so pleased you've had such a positive experience, and we truly appreciate you taking the time to recognise the team's hard work!

Date of experience: 11 August 2026
Richard OxenhamGB
Trustpilot review

I can't recommend Flexiestays highly enough

I can't recommend Flexiestays highly enough. Jon and the entire Flexiestay team were absolutely outstanding from start to finish, always supportive, approachable, and on hand whenever anything was needed. The apartments are simply incredible and furnished to an exceptionally high standard. Unlike many other short- or mid-term rentals, these genuinely feel luxurious. You would be hard-pressed to find a five-star hotel that offers the same quality of finish, space, and comfort that Flexiestays provides. The location is perfect too, with the beach less than a three-minute walk away and plenty of shops, bars, and restaurants all a few minutes from their apartments. The attention to detail, professionalism, and customer service are second to none. I'd also recommend booking directly, as there are often excellent discounts available. This was the second time I've stayed in one of their wonderful apartments for a getaway, and it certainly won't be the last. A phenomenal experience from beginning to end, 10/10! You won't be dissapointed!

Reply from Flexiestays

Thank you so much for this incredible review, Richard! We truly appreciate your kind words about our team, and the apartments. It means a lot to know you've chosen to stay with us again, and we can't wait to welcome you back for your next visit!

Date of experience: 5 August 2026
Ibrahim JingoGB
Trustpilot review

I had a wonderful stay at Flexie Stays

I had a wonderful stay at Flexie Stays in Bournemouth and would highly recommend it. The property was spotlessly clean, comfortable, and had everything we needed for a relaxing trip. A special thank you to Natali, who went above and beyond to make our stay memorable. She helped arrange a surprise birthday celebration for my girlfriend, and everything was beautifully organised. Her kindness, attention to detail, and excellent communication made the experience even more special. We also really enjoyed having access to the gym, and the location couldn't have been better, just a short walk from the sandy beach, making it easy to enjoy the beautiful Bournemouth coastline. Thank you, Natali and the Flexie Stays team, for such an amazing experience. We would definitely stay here again and happily recommend it to anyone visiting Bournemouth!

Reply from Flexiestays

Thank you so much for your wonderful review! We're delighted you had such a memorable stay. Your kind words means a lot to our team. We'd love to welcome you back to Bournemouth again soon!

Date of experience: 17 July 2026
AylesburyGB
Trustpilot review

We will be staying again, and again!

Our stay here was absolutely lovely! I had already spoken to a member of staff prior to our arrival and was immediately impressed with her genuine kindness and thoughtful responses to my questions. Once at the apartment, we were impressed with its cleanliness and excellent condition. There were also thoughtful and stylish little touches that were very much appreciated. Its amenities (private gym, private outdoor area, games room) and its location near the beautiful beach were absolutely great, something for all of us! I will definitely stay here again, and again when I return to Bournemouth. Jo.

Reply from Flexiestays

Thank you so much, Jo, for your wonderful review! We're delighted you enjoyed the apartment, its amenities and location. It was a pleasure having you, and we look forward to welcoming you back again!

Date of experience: 25 June 2026
EmmaGB
Verified stay Booking.com
9

Great!

Lovely, clean and well equipped with nice extras. Beds very comfortable, plenty of hot water, and great airflow even in the heatwave. Check-in easy and staff responsive, we'll likely return.

Three-Bedroom Penthouse · 2 nights · 24 June 2026
SophieGB
Trustpilot review

Lovely apartment :)

I stayed with a friend for a couple of nights and the apartment was lovely. Everything was so clean and the kitchen was great we ended up staying in every night to cook. There was also very clear communication and it was easy to find the apartment and check-in - would definitely recommend :)

Reply from Flexiestays

Thank you so much for your lovely review, Sophie! We're really glad you enjoyed your stay and appreciated the apartment. We hope to welcome you back again soon!

Date of experience: 20 June 2026
EileenIE
Verified stay Booking.com
10

Exceptional

Spotless and very comfortable with a lovely sea view. Really comfortable beds, great-quality linen, a brilliant shower and towels. Great location and good communication.

Apartment with Sea View · 3 nights · 17 June 2026
PaulGB
Trustpilot review

Great accommodation and location

Ease of booking. Great communication with the team. Moved to the area and stayed while purchasing property. Very flexible regarding duration of stay. 2 months. We stayed in 2 different apartments. Both lovely. Quiet. No hassle. Also location awesome. A few minutes walk to the beach and town. Thanks again everyone at Flexistays Bournemouth. Highly recommend

Reply from Flexiestays

Thank you for your wonderful review! We're so pleased to hear you had a smooth booking experience and enjoyed your stay with us while moving to the area. It's great to know both apartments met your expectations and that you appreciated the location, flexibility, and support from our team. We truly appreciate your recommendation!

Date of experience: 11 June 2026
Andy HouseGB
Trustpilot review

Really nice apartment and location

I have booked with Flexiestays on many occasions and am impressed by the high standard of their apartments and the responsiveness of the team, particularly Raisa. The apartments are modern, well equipped and really comfortable and in a great location for the beach and the town.

Reply from Flexiestays

Thank you for your continued support and for taking the time to leave such a lovely review, Andy! We're delighted to hear that you've consistently enjoyed our apartments and that our team, especially Raisa, has helped make your stays a great experience. We truly appreciate your kind words and look forward to welcoming you back again soon.

Date of experience: 11 June 2026
JoshuaGB
Trustpilot review

We needed a place to stay while waiting on our house purchase

We needed a place to stay while waiting on the final stage of our house purchase. Flexiestays was a brilliant option for us. 3 months at a very decent price, free off road parking, great location in the centre of town without feeling loud and we never had an issue with other guests. The team were always happy to help and the facilities were decent. We look back on our time with Flexiestays fondly.

Reply from Flexiestays

Thank you for your kind review! We're delighted that FlexieStays was able to provide a comfortable home during your house purchase process. It's great to hear that you enjoyed the location, parking, and support from our team throughout your stay. We wish you all the best in your new home and thank you for choosing FlexieStays!

Date of experience: 10 June 2026
CharanyaGB
Trustpilot review

Apartment looked exactly the same as the pictures

Apartment looked exactly same as pictures. Good location, walkable to beaches and city centers. It doesn't have a great view, but that can already be seen from the pictures. All the amenities mentioned were available and had good guidance and clear instructions from the team

Reply from Flexiestays

Thank you for your review! We're glad you enjoyed the apartment, the location, and found everything as described. It's great to hear that our instructions were clear and helpful. We hope to welcome you back again soon!

Date of experience: 29 May 2026
MargaretGB
Verified stay Booking.com
9

A great place to stay

Great location, excellent communication, nicely appointed, and wonderful to have parking.

One-Bedroom Apartment · 5 nights · 22 May 2026
AshleyGB
Verified stay Booking.com
10

Home from home

Great location, immaculate, and great communication from the host. Everything you could want to feel comfortable, and a great base to explore.

Two-Bedroom Apartment with Sea View · 3 nights · 3 May 2026
Terreena RobinsonGB
Trustpilot review

Perfect Stay!

This is the second time around we have stayed at Jon's place. It never disappoints we love coming down to enjoy the seaside. Jon's home always makes us feel at home. We will definitely stay again.

Reply from Flexiestays

Thank you so much for your lovely review and for choosing to stay with us again! We're delighted to hear that Jon's place continues to feel like a home away from home for you. It's always a pleasure to welcome returning guests, and we're so glad you enjoyed another relaxing seaside stay. We look forward to hosting you again soon!

Date of experience: 14 April 2026
SteveCH
Verified stay Booking.com
10

Amazing apartment, fantastic location

From booking, the Flexiestays team were in contact with everything we needed for check-in. The apartment was clean and fresh, the layout perfect, the views amazing and parking easy. We'll definitely be back.

Superior Penthouse with Sea View · 3 nights · 9 April 2026
DavidGB
Trustpilot review

Highly recommend, great location, rooms and people

We stayed at Flexiestays over the course of about 5 winter months. It has been an amazing experience. The rooms are nice, newly renovated, and have pretty much everything you need, and the staff is incredibly kind and helpful. Overall communication was good, usually pretty quick responses, and they were very willing provide if we needed something. It was nice to have access to a gym in the building nearby, and the beautiful location with literally a 1-minute walk to an stunning sea-view was unparalleled. Thank you Flexiestays for this huge blessing!

Reply from Flexiestays

Thank you so much for your amazing review! We're truly delighted to hear that your 5-month stay with FlexieStays was such a positive experience. It's wonderful to know you enjoyed the renovated rooms, the facilities, and especially the location, being so close to the sea really is something special! Your kind words about our team and communication mean a lot to us, as we always strive to provide the best possible service and support throughout each stay. Thank you again for choosing FlexieStays, it was a pleasure hosting you, and we hope to welcome you back in the future! Best regards, The FlexieStays Team

Date of experience: 24 March 2026
Sarah GrayGB
Trustpilot review

Super accommodation

Booked a weekend in Bournemouth to meet up with some friends. The apartment was spotless and exactly as described / shown in photos. The communication was excellent with good instructions re check in/out and parking. We asked a couple of questions and had very prompt and helpful responses. Will definitely look to book again later this year

Reply from Flexiestays

Thank you so much for your wonderful review! We're delighted to hear that you had a great weekend in Bournemouth with your friends and that the apartment met your expectations. It's fantastic to know you found everything spotless and exactly as shown in the photos, we work hard to ensure our listings are accurate and welcoming. We're also pleased that you found the communication clear and helpful, and that our team was able to respond promptly to your questions. Providing a smooth and stress-free experience is always our goal. We truly appreciate your kind words and look forward to welcoming you back later this year! Warm regards, The FlexieStays Team

Date of experience: 27 February 2026
KarthigaGB
Trustpilot review

Definitely recommend

Definitely recommend! I had an amazing weekend, and Fexiestay was incredibly helpful throughout the check-in and check-out process. The pictures matched the property perfectly, and everything was just as expected. I'll definitely be coming back!

Reply from Flexiestays

Thank you so much for your lovely review and for the recommendation! We're thrilled to hear that you had an amazing weekend and that everything met your expectations. It's especially great to know that the check-in and check-out process felt smooth and that the property matched the photos perfectly, we always aim to provide a seamless and transparent experience for our guests. We truly appreciate your kind words and can't wait to welcome you back again soon! Warm regards, The FlexieStays Team

Date of experience: 13 February 2026
D M C MGB
Trustpilot review

Outstanding experience at Flexiestays

The staff at Flexiestays were outstanding. Due to an emergency I had to cancel at the last moment. They were courteous generous and assisted with the cancellation of the booking with compassion and professionalism and went above and beyond with regards to their customer service. A special mention must go out to Natali who was exceedingly prompt in all our communication and personally provided excellent service. I wouldn't hesitate to rebook a stay at Flexiestays or to recommend them.

Reply from Flexiestays

Thank you so much for your incredibly kind words and thoughtful review. Although we're sorry that you had to cancel due to an emergency, we're truly grateful for your recognition of our team's efforts during what must have been a stressful time. Providing compassionate, understanding, and professional service is very important to us, so it means a great deal to hear that this made a difference to your experience. A special thank you as well for mentioning Natali, we'll be sure to pass along your lovely feedback to her. She will be delighted to know her support was appreciated. When you're ready to book your next stay, we would love to welcome you. If you reserve directly with us, please email enquiries@flexiestays.com, and we'll be happy to provide you with a 15% discount coupon for your booking as a thank you for your support and recommendation. We look forward to hosting you in the future! Warm regards, The FlexieStays Team

Date of experience: 27 January 2026
Lucas AlmeidaGB
Google review

The apartment exceeded our expectations with its modern design and thoughtful touches throughout. Walking distance to both the seafront and shopping areas made it incredibly convenient. Clear instructions, responsive host. Would absolutely stay here again on our next visit to Bournemouth.

15 January 2025
Dave AppletonGB
Google review

Great apartment at a perfect location. Jack and the team were so easy to deal with. This is our second time at this apartment block and we'll definitely be returning. Clean, well-maintained, and had everything we needed for a comfortable stay.

24 November 2024
Alison PhysioGB
Google review

Lovely apartment in very close proximity to Bournemouth town centre and beach. Modern, very clean and well equipped. Onsite parking was a big plus, making it easy to explore the area. The host was very responsive and helpful throughout our stay.

24 November 2024

Questions about staff & communication

Answers from the Flexiestays help centre.

How do I contact the team during my stay?

Call +44 7840 500157, message on WhatsApp or email enquiries@flexiestays.com. The team is local to Bournemouth and available 24 hours a day, and WhatsApp is usually the quickest. Problems during your stay.

Is there a reception desk?

No. Every building uses self check-in: you let yourself in with your own access code from 15:00 and contact the team by phone or message whenever you need them. How self check-in works.

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